Two Channels, One Ledger: Digital Offers Add a Sales Channel, They Don’t Replace Your Current One

A listing should accept offers through whichever path suits the buyer at that moment. With Beagel, agents keep the manual channel (phone, email, in-person) and gain a digital channel (offer button on the listing). Both flow into a single, auditable offer ledger that the agent controls.

What doesn’t change
• You still take calls, run viewings, and negotiate.
• You can manually log offers and add bidders exactly as before.
• You choose when and how to counter, and what to disclose to whom.

What does change
• Buyers who prefer online can submit first or subsequent offers directly from the listing, 24/7.
• Everything—manual and digital—lands in the same timeline with timestamps, revisions, and notes.
• You remove dead time. The file moves even when the office is closed.

The two channels (side by side)

Manual (agent-led)
• Offers taken by phone/email/in-person.
• Agent logs the details into Beagel.
• Counters issued however you normally work, recorded to the ledger.

Digital (buyer-initiated)
• “Make Offer” on the listing authenticates the buyer and captures terms.
• Buyer can return to improve or counter online.
• Agent is notified instantly and continues the negotiation.

Why this matters
• Capture more intent without forcing behaviour change on anyone.
• Cleaner compliance: one record of truth for every move, regardless of channel.
• Less friction: no re-keying, no lost messages, fewer misunderstandings.

FAQs

Does this force buyers online? No. It gives them the option.
Does digital bypass the agent? No. All paths are agent-controlled.
Can I still add bidders and offers manually? Yes—first-class support.
Do counters have to be digital? No. Use phone/email; they’re logged the same.

Bottom line: You’re not losing a channel. You’re adding one—manual and digital, feeding the same ledger, under your control.


Disclaimer

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